Software issues & errors on Cyclo Discover & Cyclo Discover Plus

Software issues & errors on Cyclo Discover & Cyclo Discover Plus

Reformatting your device


Before you begin: please ensure you have installed CycloAgent and have connected, synced and registered your device.

If you encounter problems with your Cyclo, please reformat the device. Make sure you only reformat the Mio_System drive and not the Mio_Data drive. Please switch your device OFF, connect it to the PC and then switch the device back on.


Open Windows Explorer (or My Computer > Computer) and right click the Mio_System drive. Select Format and leave the default option set to FAT32. Tick the box for Quick Format and click Start.
When this is finished, disconnect the device for around 10-15 seconds. At this point you should continue to see the USB connection screen on the device. Now reconnect the device to the PC and start the CycloAgent application.


CycloAgent will detect that the Mio_System drive is empty. You will see the message Recover your device, select Recover and CycloAgent will download and install the latest software and maps to your device. Please be aware that this process can take some time.
When the device has been fully recovered, you will see the message that the recovery was successful. Your device is now ready to use as normal.


If you encountered Cyclo crash issue, please email your "crash.txt" and "track" file to our customer service. Connect your Cyclo to your computer and find the crash file in Mio_System > Dodge>Program folder on your Cyclo device. The track file is in .gpx format and you can find it under Mio_Data>Dodge>tracks. Your voice will be appreciated if you could provide us in the details regarding how you encountered the problem as well.


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