Troubleshooting Cyclo 400 / 405 (HC) / 605 HC

Troubleshooting Cyclo 400 / 405 (HC) / 605 HC

Troubleshooting

  • Device doesn't switch on when using the battery power.
    • The remaining battery power may be too low to start your Cyclo. Please try to fully charge your device and try again.

  • Delayed or very slow screen response.
    • Ensure that your Cyclo is not running out of battery power. If the problem persists with a fully charged battery, try to restart your device.
  • Device is experiencing intermittent GPS signal issues whilst cycling outside
    • A new OS update, version R55, has been released on CycloAgent to help improve the GPS first fix time and signal strength. Please connect your device to CycloAgent, using the micro USB cable supplied in the box, and accept the R55 update which will be offered. Once installed, please then perform a GPS reset by pressing and holding down the POWER + LAP keys - you will see the 'GPS reset...' message for a few seconds, then the device will reboot automatically.
  • Frozen screen
    Try to restart your device.

  • No response / can't perform a restart
    Occasionally you may need to perform a hardware reset, if your Cyclo appears to be "frozen / locked up". Press and hold both the Power button and the START / STOP button at the same time until the device goes blank and restarts.

  • The Screen is difficult to read
    Go to Settings > System > Screen > Change the screen Brightness level to suit your current light condition.

  • Can't establish a connection with a computer
    First ensure that your Mio as well as your computer are both switched on before trying to establish a connection. 
    Check that the cable is securely plugged into the USB ports of both Computer and Cyclo. Connect the cable directly to your Computer - don't use a USB hub.
    Restart your Mio before connecting the cable. Always disconnect your device during Computer restart.
    Please note:If you are unable to connect your Cyclo, you can also perform a hardware reset and reconnect it to the PC.  


    • Related Articles

    • Troubleshooting GPS Issues on your Cyclo

      Troubleshooting GPS Issues If you are experiencing issues such as: Receiving a message on your Cyclo ''Unable to calculate the route because maximum distance of 200km reached''. Your saved or uploaded recording has an incorrect time/date. When ...

    • Insufficient memory // Cyclo map update

      Cyclo Map Update As the map files are getting bigger and bigger with every map update, there is a possibility that not all the countries offered in one update, will actually fit on your device at once. When trying to install the maps you might ...

    • Troubleshooting: MiVuePro App

      Troubleshooting: MivuePro App + Can't connect to 'Hotspot' the App is asking for a Hotspot Name and Password. During the MiVue Pro initial Setup, some phones may request a Hotspot name and Password. If you don't know the Hotspot Name and Password of ...

    • Shimano Di2 & Cyclo

      Shimano Di2 Please note: Shimano Di2 is only supported on devices running v4 software. For a Di2 unit to work with your Cyclo, you need to have the Shimano SM-EWW01 Wireless unit installed on your bike along with the Di2. You will also need to ensure ...

    • Map Update of Cyclo Series

      With the development of new technology, hardware specifications of Cyclo series products cannot meet the requirement of the latest map technologies also with software programs, and there may be a gap in compatibility performance. It has been ...